Appointment Booking

Booking

We want to provide maximum attention to all our guests, thus please book your appointment at least 2-3 weeks before your scheduled date.

You can book an appointment by using "Book now" menu, which is the calendar icon at the bottom right of our website, or the "Reserve appointment" button indicated for each service.

You can also book your appointment via phone at +36 20 529 1377. If you have any questions or wnat to request a price quote please send us an e-mail to  dora@doragraff.com.

We cannot always accept appointments received on Facebook, Instagram, WhatsApp, Viber, Messenger, SMS and other social media platforms!

Your appointment is considered final when it has been confirmed by our staff member!

Cancellation policy / Standby fee

1. Free Cancellation: If you wish to modify or cancel your appointment, you may do so without charge at least 48 hours before the service is scheduled to begin.

2. 50% Service Fee for Cancellations: For cancellations made within 48 hours of the appointment, 50% of the service fee will be charged. You will receive an official invoice via email.

3. 100% Service Fee for No-Show or Last-Minute Cancellations: If you do not show up for your appointment and have not notified us in writing to cancel, 100% of the service fee will be charged, and an official invoice will be sent via email.

4. Late Arrivals: Arriving late to your scheduled appointment may result in a shorter session.

5. Blacklist: If you fail to show up twice without notifying us, we will no longer be able to accommodate you. You will be automatically added to our blacklist database.

By booking an appointment, you automatically accept these cancellation policies.

Cancellation Policy for Wedding Makeup and Hair Services:

For wedding makeup and hair services, the following cancellation terms apply:

• If the service is canceled within four weeks of the wedding date, the full service fee (100%) is payable.
• If the cancellation is made more than four weeks before the wedding date, no fee will be charged.

These cancellation policies help ensure our team’s commitment and availability.

New Guest

Signing up for the salon guest list: If you are visiting our salon for the first time, we ask that, due to GDPR rules, you sign up for our salon's guest list so that we can send SMS or e-mail reminders about your reservations in the future.

New guest for facial: Please note that if you visit our cosmetic room as a new guest, the duration of your reservation will increase by + 20 minutes of treatment time. During this time, you will receive a free skin diagnosis.

Arriving

The ideal arriving at our salon is 5 minutes before your treatment time. If you arrive much earlier (e.g. 15-20 minutes), please let us know!

Health and Hygiene

You can find various hygiene accessories in our restroom that ensure the right feeling of comfort, as well as liquid hand sanitizer. We ask everyone to disinfect before starting the service in order to protect not only our health but also the health of our relatives, to minimize and prevent possible further infection. You know that hygiene is (also) important to us through a beauty salon.Taking off your shoes has become a well-established habit with us since the opening of the salon.

Salon Photography Policy

In the Dora Graff Salon, taking any photographs or videos is strictly prohibited without the prior written consent of the salon owner. This includes capturing images of equipment, products, treatment processes, or post-treatment results. The purpose of this rule is to protect the salon’s reputation, trade secrets, and the personal rights of clients. In case of violation, the salon reserves the right to take legal action. This policy complies with the provisions of the Civil Code and the General Data Protection Regulation (GDPR) of the European Union.

Inapropiate presence

In our salon, only clients in a sober state are permitted. We cannot accommodate clients or companions under the influence of alcohol or drugs. If you arrive for your appointment under the influence of any intoxicating substance, we will not be able to perform the service. In this case, 100% of the service fee will be charged, and an official invoice will be sent by email.

Kids

Our salon is child-friendly.

We look forward to welcoming you to our salon, even if you are unable to manage your child's supervision. We ask that you respect the work of our colleagues and the peace of other guests during your stay. Loudness, shouting, running around is not allowed inside the salon, not even for reasons of accident! Children may not stay in the make-up and beauty room during treatment or education.

Animals

Our salon is animal friendly.

Upon arrival, please note that your pet can only stay in the waiting room without disturbing other guests. If your pet causes damage to our salon's equipment, the damage must be reimbursed within 30 days, for which we will send an official invoice.

Phone

Using your mobile phones is allowed in our salon as long as it does not disturb the peace of other guests. Please refrain from using your mobile phone during treatment in the make-up and cosmetic room.

Payment

You can pay by cash or prepayment at Dora Graff Salon.

Complaint Policy

For any services provided in our salon – including manicure, facial treatments, hairstyling, or makeup – the timeframe for submitting complaints is within 24 hours from the completion of the service. During this period, clients may raise any concerns or objections regarding the service received. Complaints submitted after the 24-hour deadline will not be considered. This is because, beyond this timeframe, external factors outside the salon’s responsibility may influence the quality and outcome of the service. This policy ensures the transparency of our services and protects the interests of both parties. Failure to submit a complaint within the given timeframe constitutes full acceptance of the service provided.